Your information, handled with care.
I’m Fred, the handyman behind Handyman And Designs and the person responsible for protecting your personal information. This policy explains what happens when you use this website or send me a message.
What I collect and why
The project form collects your name, email, project address, message and any photos you choose to send. Your phone number is optional. I use these details to assess your request, reply, prepare a quote and arrange work. The request system also stores your name, email, a protected reference-code identifier and status dates. Privacy enquiries do not require a project address or photos.
Hosting and address suggestions
WHC (Web Hosting Canada) hosts this website. Hosting and email service providers process information needed to deliver and store messages and keep the service running. When you type a project address, the text entered is sent through my server to Geoapify for suggestions, before you submit the form. Geoapify and its providers may process it outside Quebec. You can switch off suggestions and enter the address manually. WHC privacy policy · Geoapify privacy policy.
Photos and permission
Photos you send are used to understand your request. Sending them does not give me permission to publish them. I’ll ask separately before using a submitted photo in my gallery or marketing; refusing will not affect your request. Before publishing, I remove identifying details, such as names, addresses, visible house numbers and location metadata. Permission can be withdrawn by contacting me. Please avoid sending photos of people or unrelated personal information.
How long information is kept
Enquiries that do not become jobs, including their messages, submitted photos and request records, are kept for no more than 12 months after the enquiry is received, unless a legal obligation or dispute requires longer retention. Records for completed jobs are kept only as needed to manage the work and meet applicable accounting, legal and dispute-resolution obligations. The seven-day status-code expiry only ends online status access; it does not delete your email or request record. Temporary photo uploads are removed after successful sending; abandoned uploads become eligible for cleanup after 24 hours. Messages and attached photos delivered by email are separate copies covered by the retention rules above.
Security and essential cookies
Cloudflare Turnstile checks for automated abuse before photo uploads or message submission. It processes technical browser and connection information, which may be processed outside Quebec. Cloudflare’s privacy policy explains its practices. The form and request system use a session cookie for security and essential functions. Abuse prevention uses an IP-derived identifier and request counts. Hosting and security providers may also keep technical logs, such as IP addresses and request times. Request records and temporary uploads are stored outside the public website folder; the admin inbox is password-protected. No system can guarantee absolute security.
Your choices and rights
You can ask to access or correct your personal information, request an electronic copy where applicable, withdraw consent, or raise a privacy concern. Some records may need to be retained to meet legal obligations. I may need to verify your identity before releasing or changing information. External links, including reviews and provider websites, have their own privacy practices.
Contact Fred about privacy
Use the privacy enquiry form to reach me in my role as the person responsible for personal information. No project address or photos are required. Updates to this policy will appear on this page with a revised date.